TERMS & CONDITIONS

Please read the T&C carefully before placing any orders on www.salonilondon.com.

Saloni is the trading name of Pondicherry Designs Ltd, a company registred in England and Wales under registration number 069710870. Our registred address is 1-5 Clerkenwell road EC1M5PA London. Our VAT number is GB918998549. You can contact us by email to customercare@salonilondon.com or by calling +44(0)207 431 3522 from Monday to Friday from 10am to 6pm on working days.

You must be over 18 to registrer an account and submit an order.

We may modify the Terms and Conditions from time to time. Please read the T&C and check back often. If you do not agree to any change to the T&C then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

1. REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customercare@salonilondon.com . We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify Saloni immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. 

The Site is available only to individuals and others who meet the Saloni terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Saloni, whose applications are acceptable to Saloni and who have authorized Saloni  to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Saloni reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Saloni feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data. 

2. ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Saloni offers products for sale that are in stock and available for dispatch from our distribution centre.  

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. 

Saloni will store a record of your transactions for a minimum of one year. 

3. PRICING POLICY

Prices shown on the Site are in GBP and are inclusive of VAT at the applicable rate. VAT will be charged to all deliveries within the UK and Europe. All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

Product prices are set at the beginning of each season. The currency calculator can be used to convert the value of the selling prices in your currency. We are not liable for the bank charges applied on your card and the currency your bank used to convert the purchasing price.

4. ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Orders placed by telephone will not receive an email acknowledging the details of your order. 

Unless you cancel your order, acceptance of your order and completion of the contract between you and Saloni will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

5. PAYMENT

Payment can be made by Visa, MasterCard, Visa Debit, Visa Delta, Electron cards. Payment will be debited prior to shipment on the day the order is being placed.  You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Saloni, we will not be liable for any delay or non-delivery. 

We  take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

6. PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers unless otherwise stated, and must be redeemed by the date published, if provided.  We reserve the right to cancel any orders placed using a promotional code not intended for the customer redeeming the code.  

7. INSURANCE AND DELIVERY

Saloni insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. 

Please note that we aim to dispatch all orders within 24 hours (working days), or 48 hours during sale periods (working days). Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Saloni is not responsible for any delays caused by destination customs clearance processes. 

8. RETURNS AND EXCHANGES POLICY

Items should be returned unused and with all Saloni garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Please email customerservice@salonilondon.com if any of your purchases have been delivered without Saloni tags.

All items returned should have a Return Authorization Number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

In case of dispute, we recommend you retain proof of sending.

9. FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

10. CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 14 working days from the day after you received your order. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care Department, Saloni, or by email to: customercare@salonilondon.com

For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: Saloni, Customer Service / Returns, 1-5 Clerkenwell Road EC1M5PA London. All items must be returned unused and in their original condition. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.  

In case of dispute, we recommend you retain proof of sending. Refunds will be issued within 10 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost. 

11. COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on Saloni. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

12. INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Saloni Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Saloni and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

13. CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Saloni tries to ensure that the information on this site is accurate and complete. Saloni does not promise that Saloni's Content is accurate or error-free. Saloni does not promise that the functional aspects of the Site or Saloni's Content will be error free or that this Site, Saloni Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Opinions expressed on Saloni are the personal opinions of the authors and do not reflect the views of Saloni. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to Saloni a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but Saloni does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail customerservice@salonilondon.com. Saloni reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

14. NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

15. YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C, we may deny you access to this Site on a temporary or permanent basis.

16. THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than Saloni, including advertisers. Saloni has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

17. YOUR RIGHTS

You have certain rights under the law. In England these include:

  1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
    2. Certain remedies if a product is defective; and
    3. A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.

Nothing in the T&C is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

18. LIMITS ON OUR LIABILITY

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Nothing in the T&C is intended to affect your rights under the law (see "Your Rights" above).

If Saloni breaches the T&C we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and Saloni at the time of you placing your order, and Saloni dispatching your order. We shall only be liable for losses up to 150% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the T&C where such failure is due to events beyond our reasonable control.

19. COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us Saloni harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

20. OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Saloni as a result of the T&C or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Saloni, and we shall not be liable for any representation, act, or omission on your part.

21. NO WAIVER

If you breach the T&C and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&C.

22. GOVERNING LAW

The T&C together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.